Do you have any questions about VoeBiz Program? Don’t worry: here, you can find all information you need. Just select the topic bellow.
It is the relationship program of GOL, Delta, Air France and KLM exclusive for small and medium Brazilian companies. By signing up to the program, your company begins to accumulate points through business trips of employees who choose to fly GOL, Delta, Air France and KLM. Accumulated points can be exchanged for other tickets. The rule is simple: the more GOL, Delta, Air France and KLM flights, the more VoeBiz points. And the more VoeBiz points, the more GOL, Delta, Air France and KLM flights to make your business grow.
Important: passengers who participate of Smiles continue to accumulate in the program without losing any mile. The advantages are twofold: flying with GOL, Delta, Air France and KLM, companies gain VoeBiz points and their employees also earn Smiles miles.
Any company with a valid CNPJ that does not have any agreement or corporate contract with GOL, Delta, Air France e KLM.
Travel agencies, consolidators, tour operators and similar business are not eligible and cannot participate in the program. See more details on the program regulation.
Contacting us is easy and fast: contact us through Call Center: 0300 115 2221 - Code 07, or by email (email@example.com) between 8am and 9pm from Monday to Friday.
If you need assistance with a SkyBonus account, please contact Delta: SkyBonus@delta.com / 0800-761-0045
If you need assistance with a BlueBiz account, please contact Air France and KLM:: firstname.lastname@example.org
You must register in the VoeBiz Program, so you will start to accumulate and redeem in the 4 companies: GOL, Delta, Air France and KLM.
To subscribe to VoeBiz, click here.
VoeBiz points are credits accumulated by companies that participate in VoeBiz Program by purchasing GOL, Delta, Air France e KLM tickets, which can be exchanged for GOL, Delta, Air France e KLM tickets.
The accumulation of points will be according to the amount paid and the fare family. Every R$1 paid will be worth a certain amount of points according to the family tariff. The accumulation rule for domestic and international flights operated by GOL is:
To DELTA flights, the accumulation of points will be according to the amount paid and the fare family. Every R$1 paid will be worth a certain amount of points according to the family tariff. The accumulation rule for domestic and international flights operated by DELTA is:
*Classes: Y e B ** Classes: M, H, Q, K, L, U, T, X, V, E
To Air France or KLM flights, the accumulation of points will be according to the amount paid and the fare family. Every R$1 paid will be worth a certain amount of points according to the family tariff. The accumulation rule for domestic and international flights operated by Air France is:
*Classes: Y, B, M, U, K, H, L ** Classes: Q, T, N, R, V
Important: if your company buys tickets through GOL UATP, it will get a 30% bonus in the accumulated points.
To check your company’s balance of VoeBiz points it’s very simple: just access the portal www.voebiz.com.br and login in the My Account area, or click here.
Your company has to be registered in the program and you must provide your VoeBiz number when making a purchase. Your company can accrue points with all tickets issued through the GOL, Delta, Air France and KLM website or GOL's direct sales channels, in accordance with the following rules:
Do not worry. If the VoeBiz number is not provided when making the reservation, the travel manager registered in the program may request the points up to 30 days after a flight operated by GOL and up to 60 days after a flight operated by Delta, Air France and KLM by using the retroactive request form available on the portal www.voebiz.com.br. Note: VoeBiz Program has a period of 15 working days to process retroactive credit request.
The points only will be credited to your company’s balance when flights have actually been flown. VoeBiz points will not be credited on tickets purchased with VoeBiz points.
No. The VoeBiz points cannot be exchanged for money, they are not transferable to third parties and cannot be sold, exchanged, transferred or assigned, for free or at a cost to other companies. The points are exclusively used for the tickets purchase available at www.voebiz.com.br
When of two or more participants VoeBiz Program companies merge or one is bought, points can only be transferred to another company with a written consent of VoeBiz’s Customer service. Important:
Based on frequency and accumulation of points, your company can be classified into two categories inside the VoeBiz Program:
Note: Prime Category’s discount happens through the activation of a exclusive promotional code for the company.
Upgrade process refers to the transition of a company from Essential Category to Prime Category. Downgrade refers to the return of a company from Prime Category back to Essential. Parameters of Upgrade and Downgrade are based on the accumulated points on the period up to 1 year after the participant's anniversary date: the anniversary date is the date of the first point’s accumulation’s transaction of your company.
Points can only be redeemed for GOL, Delta, Air France and KLM tickets purchased through the VoeBiz website. This is the main benefit that your company enjoys entering the VoeBiz Program, and it varies according to the number of accumulated points. The bigger the accumulation, the bigger the value for redemption. Learn more:
The passenger can cancel his awarded ticket (redemption ticket) up to 30 minutes before flight closing. The cancellation cannot be done at the airport’s desk service; it can be exclusively done through the Portal VoeBiz www.voebiz.com.br.
The rules for the following fare classes apply:
*You will either be charged the amount indicated or the full fare, whichever is lowest.
To see the rules for Delta, Air France and KLM, please go to: https://voegol.com.br/pt/informacoes/viaje-sem-duvidas/como-viajar-com-as-parceiras-da-gol
Important: he participating company must submit a credit card that is accepted by GOL to pay for any fees. After the payment has been approved, the points will be refunded directly to the company’s VoeBiz account.
Please note! If you purchased tickets on or before February 22, 2018, please click here to view the fare rules.
Every awarded ticket whose passenger does not attend the boarding (no show) is not entitled to refund of points. In case the passenger issues an awarded ticket and the flight gets canceled by GOL, the same cannot be penalized and has the right to be fully refunded with points used.
Important: expired points must be reactivated for up to 6 months and the passenger will be exempt from cancellation fare. Accommodation cases must be manually processed by our call center.
The accumulated points expire after 24 months from the date when they were credited to the balance of your company.
If any incidence of fraud or misuse of the VoeBiz program is found, in which the company breaches any term in the program's rules, GOL, Delta, Air France e KLM reserves the right to immediately terminate the company's membership in the VoeBiz Program and cancel any remaining balance (including all points that have been accrued or are being validated) as well as all redeemed tickets.
To know more about you trip’s security, click here..
For more information about your flight, access our Travel worry-free area..
It is a virtual account to pay for airline tickets, which optimizes travel management for your company. Designed for Legal Entities (PJ), it is accepted by more than 250 airlines worldwide.
There are many benefits:
Any corporate client, being a Legal Person, can have a GOL UATP account, if it has made the registration correctly with necessary documents and has been approved in credit analysis.
Yes, the travel agency can serve the client paying the air ticket with customer’s GOL UATP account, only if it has the proper authorization from the same.
GOL UATP account is a form of payment that can be used in airlines websites that accept it (currently 270), travel agencies, portals and GDS.
Your company may register only one account for each UATP CNPJ and create up to 99 cost centers, and each of them supports up to 999 sub-centers. Each cost center has a different ending number, linking it to the main account. This procedure happens to prevent frauds.
No. Expenses of each cost center and sub-center are specified and centralized in a single invoice. The account administrator receives a consolidated invoice.
Your company can choose global credit, through which all cost centers and sub-centers use only one limit value, or you can choose to keep a separate credit limit, by cost center.
The person registered in each cost center or sub-center, receives the statement of your expenses. The account administrator receives the consolidated statement of all cost centers. The statement is sent monthly, but you can access the reports of their purchases when you want to, just acsess the Corporate Portal GOL UATP and issue it.
The account administrator will receive a login and password to access GOL’s site and extract the invoice for payment. It is consolidated, with expenses of all cost centers and the due date is on the 14th day of the month that follows the closing of the bill.
No, because the account is virtual. Your company will receive a GOL UATP number with its expiry date and can create new accounts on behalf of its employees or departments designated by it (up to 99 cost centers).
GOL UATP’s Corporate Portal is a management platform for your corporate trips. With this portal, your company has general management reports and customized options per route, passenger, airline companies and many other options, and viewing of available credit for use. All those who have a GOL UATP number have access to the portal. The account administrator has access to information from all cost centers and sub-centers, while their subsequent view only information of their cost center or sub-center.
Contact us by e-mail: email@example.com.
Contact by e-mail: firstname.lastname@example.org
Yes. Any differences and/or fee payments can be made on GOL UATP’s account through the channels that accept virtual payment.
Yes. The payment can be made through GOL UATP’s account in all 270 airlines that accept this form of payment.
Visit the website www.uatp.com, click on Clients, and then select the "Merchants" option.
You must request refund to the agency or airline that issued the ticket. The amount of reimbursement can be viewed in three (3) days after the processing by the airline.
Yes. You can request a GOL UATP Prepaid account. Your company deposits a certain amount in R$ (reais), which will be deducted as tickets are being issued.
GOL Linhas Aéreas S/A:
CNPJ/MF under the nº 07.575.651/0001-59
Headquarter: Praça Senador Salgado Filho, s/n, Aeroporto Santos Dumont, térreo, área
pública, entre os eixos 46-48/O-P, Sala de Gerência Back Office, Rio de Janeiro, RJ
To learn more about the rules of civil aviation, click here.
For clarifications, visit PROCON’s website: www.procon.rj.gov.br
For compliments, suggestions, requests, cancellations and complaints, please
contact us by our Customer Service phone.
Earing impaired: 0800 709 0466
Important: Have your reservation code with you to make your attendance faster.
GOL will provide to the passengers a printed form consisting of the flight
number, the estimated arrival time and the actual arrival time at destination, as
well as information about the flight’s cancellation.
The consumer is excluded from payment of DU fee in the amount of R$ 40.00
(forty reais) to tickets up to R$ 399.99 (three hundred and ninety-nine reais and
ninety-nine cents) or 10 % (ten percent) of the full value of the ticket, if this
value is above R$ 400.00 (four hundred reais) on purchases made through the
Company's website. For ticket purchases made through agencies, shops,
Customer Service, the rates mentioned before are added.
In compliance with Brazilian legislation (Law 12,741/12) GOL informs the
approximate percentage of the taxes that focus on the following services:
National passenger air transport: PIS/COFINS: 3,65%
National passenger load transport: PIS/COFINS: 9,25% and ICMS 0% to 19%
On-board sales services: PIS/COFINS: 3,65% and ICMS 7% to 29%
O check-in inteligente está disponível para todos os voos regulares operados pela GOL
exceto para voos com destino aos Estados Unidos (MIA e MCO), Barbados (BGI), Paramaribo
(PBM), Punta Cana (PUJ) e Tobago (TAB) e poderá ser realizado entre 2 dias
(exceto Totem 24hs) para:
Encerramento de Check-in no Totem: 30 minutos de antecedência do voo.
Encerramento de Check-in na Web/Mobile: 45 minutos de antecedência do voo.
Encerramento no Totem: 1h10 minutos de antecedência do voo.
Encerramento na Web/Mobile: 1h15 minutos de antecedência do voo.
No momento do check-in inteligente você deverá informar seu documento e alguns dados como,
por exemplo, um contato para casos de emergência. O documento informado deverá ser válido
e estar em boas condições, para que a identificação por parte da GOL e das autoridades de
fiscalização seja possível.
Conforme a resolução 130 da ANAC, o documento informado deverá ser apresentado nos balcões
de entrega de bagagem ou atendimento no aeroporto (caso haja bagagem para despachar) e no
momento do embarque.
As informações de documentação deverão ser verídicas e são de responsabilidade do cliente,
assim como a verificação de exigências do destino como vacinas e vistos. Caso o cliente
se apresente sem documentação válida, seu atendimento será recusado devendo o mesmo providenciar
documentação válida para realizar seu novo atendimento. Caso isso acarrete perda do(s) voo(s),
os custos com alteração são de responsabilidade do cliente.
Tem dúvidas sobre documentação? Clique aqui e confira as informações sobre documentação.
Caso tenha bagagem para despachar, procure chegar ao aeroporto com documentação válida e
antecedência mínima de 1 hora de para voos domésticos ou 2 horas para voos internacionais
(exceto voos partindo da Bolívia que requerem 3 horas de antecedência).
Se você tem apenas bagagem de mão poderá seguir diretamente ao portão de embarque, desde
que respeite a legislação vigente (Portaria 676 da ANAC):
Tem dúvidas ou viaja com itens especiais como materiais esportivos? Clique aqui e confira as informações
para preparar as malas sem problemas.
Após realizar o despacho de bagagem (caso ocorra), o cliente deve se apresentar no portão de embarque
com documentação válida e antecedência de 40 minutos antes da partida para voos domésticos e 1 hora
para voos internacionais. O embarque é encerrado 15 minutos antes do horário de decolagem do voo.
Clique aqui e confira os procedimentos.
O check-in inteligente pode ser realizado por gestantes desde que sejam respeitados alguns procedimentos. Clique aqui e confira:
Caso seja necessário o preenchimento da declaração de responsabilidade, acesse o link acima e adiante o
seu procedimento de embarque.
Se os planos mudaram você pode realizar o cancelamento do check-in inteligente com antecedência de até 40
minutos para voos domésticos e 1h10 para voos internacionais.
Caso o cliente não compareça para o embarque, tendo ou não feito o check-in, será devido o pagamento de
taxas e diferenças tarifárias.
Tem dúvidas sobre o não comparecimento? Clique aqui e confira os procedimentos
Se for viajar com seu bichinho de estimação é necessário cumprir alguns procedimentos específicos.
Clique aqui e confira os procedimentos e regras para embarque.
Caso eles não sejam cumpridos, o atendimento será recusado pelo colaborador GOL devendo o cliente se adequar
aos procedimentos para realizar seu novo atendimento. Caso isso acarrete a perda do(s) voo(s), os custos com
alteração são de responsabilidade do cliente.